Nordstrom, the new era for a retail chain.

Recommendations         Nordstrom should change into a more structure organization to regain growth in organisation and profit possible thru expertise and economies of scale.         Strengthen the control system with cogitate on beliefs and syner submit awayic control systems.         Reward team bring ab outance more than individuals.          go forward developing the Human resource dimension with selective recruiting, accent on employee satisfaction and employee turnover as key. The service triangle at Nordstrom The service triangle is shown in display 1 and contains 1) place setting the promise, 2) enable the promise and 3) delivering the promise. Setting the promise Nordstrom perform ordinary trade activities but the main way of setting the promise is by performing excellent services so that the customer wants to discern back, an image of excellence and word of mouth. enable the promise Is d nonpareil by s upport departments that asks for help, by providing statistics and financial information to all employees and by empowering the employees. Initiatives argon make from the bottom and up in the organization. Regularly meetings and communication system between different managers, profit sharing, bonuses and commission systems is in nubble total to a strong Human Resource schema (See Exhibit 2) the main factors in alter the promise. Delivering the promise Is through mainly thru charge employees with supporting managers and an individualized and customized approach both(prenominal) when it comes to the shops, the employee and the customer. The employees are exceedingly motivated and it exist an entrepreneurial and fervent spirit on the shop floor. Change in organisational structure A big company fit out need a more organize organisation and the virtuoso Nordstrom have today have to be more include if they want to expand into new geographical areas. To improving enabli ng the promise I suggest to build an organis! ation as shown in Exhibit 3 with a well structured centralized organisation with top management and support... If you want to get a full essay, order it on our website: OrderCustomPaper.com

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